
Japanese businesses have been trailblazers when it comes to the use of internet and mobile technology. Two leaders in particular are eying overseas expansion in the face of domestic economic stagnation. Softbank and Rakuten, two very different yet equally ambitious Japanese firms, have been arranging foreign e-commerce partnerships at an astounding pace. And it could mean serious competition for Amazon.
Softbank, which combines solid financials based on its mobile, broadband and fixed-telecom businesses, has been increasingly investing in their internet service offerings. According to their latest company reports, mobile services remained the core business, with net sales of ¥1,701.4 billion ($18.2 billion) and 1,243,700 subscriber additions in FY2009 (April 2009-March 2010).
Like AT&T in the US, Softbank Mobile is the sole provider of the iPhone and iPad in Japan, providing a huge boost to average revenue per user. Internet services, including advertising, services and e-commerce, accounted for over ¥520 billion ($5.6 billion) in net sales during FY2009, an increase of ¥7.8 billion ($83.5 million) over FY2008.
Rakuten, on the other hand, operates on a significantly smaller scale but is showing tremendous growth. According to their FY2009 results, net sales amounted to ¥298.2 billion ($3.2 billion), a 19.4% increase over the previous year. In Q1 2010, Rakuten is off to a strong start with net sales of ¥79.2 billion ($848.0 million), up 19.3% verse Q1 2009. Sales are focused within Internet services (e-commerce, travel, portals and online media) and online financial services (credit card, banking and securities).
Both of these companies, along with Amazon Japan, are vying for dominance in the same space: Japan’s Internet, mobile and e-commerce markets. eMarketer estimated Japan had 93.4 million Internet users in 2010, ranked third in the world, and the International Telecommunications Union estimated Japan had nearly 115 million mobile subscribers in 2009. According to the Ministry of Economy, Trade and Industry, e-commerce (including travel) in Japan reached totals of ¥2.93 trillion ($31 billion) in 2008, an increase of 14.8% year-over-year, as reported in Rakuten’s Q1 report.
Marsh Research found that 96.3% of Internet users in Japan purchased goods online in March 2010, suggesting a mature and sophisticated consumer market. The same study showed that 68.9% of online buyers in Japan purchased items at Rakuten, followed by Amazon at 38.1% and Yahoo! Shopping (a subsidiary of Softbank) at 34.3%.

The combination of domestic saturation and high rates of mobile and online spending has led these two companies to amass serious amounts of cash. With that cash in hand they are ready to capitalize on opportunities in foreign markets, despite a weakening yen.
Rakuten was the first to make a move in 2010, as TechCrunch reported a joint venture with Baidu to build an online B2B2C shopping mall in China based on Rakuten’s Japanese site. According to Rakuten’s quarterly statement, the site is scheduled to go live sometime in the second half of 2010.
Softbank has been silently investing in Internet companies in China for years, but in May 2010 Marbridge Consulting reported a new partnership between Yahoo Japan and Chinese e-commerce firm Taobao that will allow cross-border linking of sales and inventory data. Taobao is the largest e-commerce site in China and part of the Alibaba Group, which Softbank has been an investor in since 2000.
The two firms are salivating at the potential access to a huge and growing market of online buyers in China, estimated at 108 million in December 2009 by the China Internet Network Information Center (CNNIC).

Not satisfied to dominate Japan and enter the rest of Asia, Rakuten is also looking further afield. Setting their sights across the Pacific, the company purchased Buy.com for $250 million to bolster their US and European reach. Moving fast in the month of May, Rakuten also announced a partnership with Indonesia’s largest media firm, PT Global Mediacom Tbk. This partnership will bring Rakuten’s online marketplace to approximately 20 million Internet users in the country, according to the ITU.
Two weeks ago, Rakuten made another move in Europe, acquiring the French e-commerce website PriceMinister for €200 million ($280 million). In an interview with LeJournalduNet, Hiroshi Mikitani, CEO and founder of Rakuten, said that they intend to use PriceMinister as their European platform and want to expand the site into Germany and Spain as well. He also stated that there are no immediate acquisitions on Rakuten’s radar at the moment, but that could change very quickly.
Last year, TechCrunch speculated that Rakuten could be Amazon’s biggest competition that no one had heard about. While that article may have jumped the gun, it proved prophetic. Recent partnerships and acquisitions suggest that Rakuten has emerged as a real threat to Amazon and other dominant e-commerce players in the US, Europe and Asia-Pacific.
Softbank is a unique company that has successfully integrated a steady and profitable telecommunications industry with online services, a feat that has been elusive for US companies (see AOL). For now, they appear content with a more concrete expansion into the largest consumer population in the world, China. It will be interesting to see how the Yahoo! Japan-Taobao link plays out in the eyes of the government, if it will cross or coalesce the growing nationalistic protectionist sentiment among China’s ‘netizens’ and government.
Either way, competition for worldwide e-commerce supremacy just got much more fierce.
Note: all currency conversions made at annual 2009 average. Rakuten logo via Wikipedia.