Wednesday, September 30, 2009
Ford’s Scott Monty and the Stages of Social Media Grief
Ford’s social media chief Scott Monty uses yesterday’s eMarketer article (“Hopes and Fears of Social Media Marketing”) as a jumping-off point to list his “5 Stages of Social Media Grief.” Here’s stage 1:
Denial – first stage of social media grief in which the marketer refuses to acknowledge the existence of social media. This was the case early on in the industry’s development. Luckily, I don’t think there are many companies left that think like this.
Common phrases: “It’s just a kid’s thing,” or “It’s just a fad.”
Common behaviors: avoiding the Internet, putting hands over ears and singing “I can’t heeeeeaaaarr yoooouuuuu. La la laaaaa.”
I think companies are finally moving away from the next stages — anger and bargaining — and toward acceptance. But there’s that pesky “depression” phase to watch out for in between. Where are you in the stages of social media grief?







